Medocta

1. Introduction and Scope

These Terms of Service govern your use of Medocta's healthcare platform and services. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.

Key Definitions

Service: Medocta's digital health platform and related services
User: Any individual accessing or using the Service
Healthcare Provider: Licensed medical professionals providing services through our platform
Personal Data: As defined by UK GDPR and Data Protection Act 2018

2. Regulatory Compliance

2.1 CQC Registration

Medocta is registered with the Care Quality Commission (CQC) and adheres to all regulatory requirements for healthcare service providers in the UK. Our registration number and latest inspection reports are available on the CQC website.

2.2 Data Protection

We comply with:

• UK General Data Protection Regulation (GDPR)
• Data Protection Act 2018
• NHS Data Security and Protection Requirements
• Caldicott Principles for handling patient information

3. Data Processing and Protection

3.1 Data Controller Responsibilities

Medocta acts as a data controller for:

• User registration information
• Health and medical data
• Communication records
• Platform usage data

3.2 Data Storage and Security

All data is stored within the UK/EEA in compliance with GDPR requirements. We implement appropriate technical and organizational measures to ensure data security.

3.3 Data Subject Rights

Users have the right to:

• Access their personal data
• Request data rectification
• Request data erasure
• Object to data processing
• Data portability

4. Service Delivery and Standards

4.1 Healthcare Provider Verification

All healthcare providers on our platform are:

• Verified for appropriate qualifications
• CQC registered where applicable
• Regularly monitored for compliance

4.2 Quality Assurance

We maintain service quality through:

• Regular audits and reviews
• Patient feedback systems
• Incident reporting and investigation
• Continuous professional development

5. User Rights and Responsibilities

User Rights

• Access to safe, regulated healthcare
• Data privacy and protection
• Informed consent
• Complaint resolution
• Service accessibility

User Responsibilities

• Provide accurate information
• Maintain account security
• Follow medical advice
• Respect platform guidelines
• Report concerns promptly

Terms of Service

GDPR Compliant

CQC Registered

Data Security

International Standards