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Privacy Notice

Privacy Policy

How we collect, use, protect, and respect your personal and health information.

Last Updated: February 15, 2025
Data CollectionData UsageData ProtectionYour RightsInformation SharingContact Us

Secure Storage

UK/EEA-based secure data storage with encryption

Data Protection

Advanced security measures and regular audits

User Control

Full control over your personal data

Legal Compliance

GDPR and healthcare regulations compliant

Data Collection

Information We Collect

Personal Information

  • • Name and contact details
  • • Date of birth
  • • NHS number (if applicable)
  • • Emergency contact information

Health Information

  • • Medical history
  • • Current medications
  • • Treatment records
  • • Healthcare provider notes

We collect information directly from you when you:

  • • Register for our services
  • • Complete health assessments
  • • Interact with healthcare providers
  • • Use our platform features

How We Use Your Data

Primary Uses

  • • Providing healthcare services
  • • Managing your account
  • • Processing appointments
  • • Communication about your care

Secondary Uses

  • • Service improvement
  • • Quality assurance
  • • Research (with consent)
  • • Regulatory compliance

Data Protection Measures

Security Measures

  • • End-to-end encryption
  • • Regular security audits
  • • Access controls
  • • Staff training
  • • Incident response procedures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • • Regular penetration testing
  • • Compliance with ISO 27001
  • • NHS Data Security standards
  • • GDPR requirements

Your Rights

Access Rights

  • • Access your data
  • • Request corrections
  • • Data portability
  • • Withdraw consent

Control Rights

  • • Restrict processing
  • • Object to processing
  • • Request deletion
  • • Complaint submission

Information Sharing

Who We Share With

  • • Healthcare providers involved in your care
  • • NHS services (with consent)
  • • Regulatory bodies (when required)
  • • Emergency services (when necessary)

We only share information:

  • • With your explicit consent
  • • When legally required
  • • For your direct care
  • • In anonymized form for research

Contact Information

Data Protection Officer

  • Email: privacy@medocta.com
  • Phone: +44 (0)800 MEDOCTA
  • Address: [UK Registered Address]

Supervisory Authority

You have the right to lodge a complaint with the ICO:

  • Information Commissioner's Office
  • Website: ico.org.uk